Terms & Conditions of Sale

Trade Price Tyres accepts vehicles for servicing, repairs, MOT examination, also providing cost estimates for all of these services. Trade Price Tyres also sells different types of tyres to car owners across the UK. The registered office is based at Unit 1, Albany Trading Estate, Crindau, Newport, NP20 5NQ, Wales, and can be contacted through the contact number 01633 854399 and email address tradepricetyres@gmail.com.

The terms and conditions mentioned here will govern the relationship between Trade Price Tyres and the customers.

'We' or 'Our' means Trade Price Tyres.

'Our site' or 'our website' refers to the website owned and operated by Trade Price Tyres, which is https://www.tradepricetyres.co.uk/. 'You' means the user/visitor of our website.

Read the provisions mentioned below thoroughly:

1. Online Price and Transactions

The price of the products and services mentioned on our site is in pounds and includes VAT and cost for the parts and labour.

Booking of an appointment or an online order from our site by you does not put any contractual obligations between us but merely represents an offer from you to purchase products and/or services from us. You may complete the purchase and receive an order confirmation from us, but if we are unable to fulfil that order, then we are entitled to cancel it. Your online order may be revoked if the purchased product is out of stock or information about the product/service on our site is found to be inaccurate. In such scenarios, we will contact you with an offer for an equivalent product and/or reschedule the appointment. If we are unable to agree on the new product or the rescheduling of the appointment, then you are entitled to cancel the order and/or appointment and claim a full refund. We are not liable for any economic loss or damage that may be caused because of cancellation or delay in processing your order. Our liability is limited to refund the payments made by the customer for the cancelled order.

The price of the product must be paid in full at the time of the order or at the time of receiving the product. For online orders, we accept payments on our site through debit/credit cards, valid bank cards, and cash on delivery. You may even make the payment in cash while purchasing the goods directly from our garage. If you fail to complete the payment on time or if we are unable to debit the billed amount from your debit/credit card, then we reserve the right to cancel the order.

Our website possesses a broad range of products and services. We continuously review all the information and material on our website to keep it updated and as accurate as possible. However, even after taking essential safeguarding steps, there may be information on our site that is inaccurate or products/services that are incorrectly priced. If you order such products/services, we will contact you and take corrective actions as mentioned earlier. We are not liable for inaccuracy in any information and content on our site, including price list, sales literature, invoice or any other relevant document, and is subject to correction by us.

2. Incorrect Tyre Order

We are not accountable for any damages or loss caused by your use of tyres, purchased from our website, with incorrect size and/or specifications. It is your responsibility, not ours, to ensure that the tyres you buy from our site meet your vehicle's specifications and requirements. For incorrect orders, we will follow standard procedures for returns/refunds and reschedule your fitting appointment accordingly.

3. Returns/ Refunds

We do not accept Returns and Exchanges of tyres or any other parts that have been fitted to your vehicle. If you find the fitted product purchased from us to be defective, then you must buy an equivalent replacement product while we proceed to send the returned product to the manufacturer for fault analysis. If it is found defective, we will refund the cost of the replacement product to you. Our liability is limited to refunding you for the purchase of faulty product only.

4. Missing Appointments

It is your responsibility to arrive at our garage with your vehicle on time if you have booked an appointment with us in advance for a particular date and time. Any kind of service appointment, especially MOT test booking, could get hampered because of the delay from your side. It may even lead to appointment cancellation requiring you to reschedule. If you need to submit your vehicle for servicing, then it must be at our garage by 9 am.

If you have paid for the scheduled appointment in advance, but cancel it without prior minimum notice, then we may retain 100% of the MOT examination cost and/or 50% of the vehicle servicing charges.

5. Cancellations and Reschedules

All online bookings can be rescheduled to a later date, subject to our availability. However, we must be notified of the rescheduling at least two working days before the day of the original appointment. If you have already submitted your vehicle for repair work, you are entitled to cancel the planned repair for free, provided we have not yet started working on the repairs. You may be charged with cancellation fees if we have already begun working on the repairs.

You are allowed to cancel the online order of goods without being subject to cancellation charges if it is done within 24 hours from the date of purchase.

6. Estimates

The cost estimates that we send to the customer are valid for 14 days from the date of dispatch, after which they will be considered invalid. Our estimate covers the total cost of labour, spare parts, and materials used. However, take note that the estimates may not cover entire charges as the final price can only be defined once the vehicle is stripped down and the issue is identified. We have the right to charge a proper fee as per the work required to be carried out once the problem is identified. You will be immediately informed about the additional charges and required to make the necessary payment upon completion of the work.

7. Copyright

All the material present on our website, including source code, graphics, and designs (but not limited to), is copyrighted to us. You may be granted a license to use our material for personal and/or non-commercial purpose only. You are not permitted to use it for commercial purpose. You are not allowed to copy, republish, rent, sell, or distribute our material to third-party websites. Use of our content without our valid consent for commercial purpose is considered as copyright infringement.

8. Conduct

If you have submitted the vehicle to us for repairs or any other services, we are permitted to test and drive the vehicle on the road to assess if the detected issue has been resolved.

It is your responsibility to remove all the belongings from the vehicle before you submit it to our garage. We are not accountable for the loss of these belongings if they were not removed prior to the submission of your vehicle.

You may act upon the suggestions and recommendations provided by our employee or agent at your own risk. We are not liable for any recommendations if they are not offered by us in writing to you.

9. Parts

If you plan to inspect the components that may be damaged or need replacement, then you must inform us about it when you submit your vehicle to our garage. Unless you claim them, all the parts that are defective and removed (to be replaced) during the course of repair/servicing will be considered as our property and will be disposed of as per the norms of environmental regulation and legislation.

10. Payment

You must make the payment of the products services via cash, or valid debit/credit cards. The payment of the product ordered online can be made at the time of placing an order or receiving the product. The complete payment of our services, including repairs, servicing, and MOT check, can be made after completion of the required work. However, we may require a small deposit before we start working on your vehicle.

In case of non-payments or incomplete payments, we shall have the general lien to your vehicle, including its content. Along with the pending amount, we may charge you the garage rent for the period we retain your vehicle in relation to the lien. If you do not complete the payments within three months from the date of the original bill, we are entitled to sell the vehicle without giving you any prior notice. The amount we gain from the sale will act as a payment of the pending amount.

11. Guarantee Claims

All the goods and products sold on our website are covered under manufacturer's guarantee. You must present the invoice as your proof of purchase for us to commence work on the claimed guarantee.

We don't issue guarantees on adjustment services such as wheel balancing and wheel alignment as they are profoundly affected by the road conditions and your driving style. However, if readjustment is required, we will provide these services for free from one month of the initial purchase.

Your guarantee claim may get rejected if:

The purchased product gets damaged because of your non-compliance with our usage and servicing instructions.

The purchased product gets damaged because of non-compliance with manufacturer's operating instructions.

The damage to the product is caused by natural calamities, theft, and by reasonable wear and tear.

The product was serviced/repaired by another garage without our consent.

12. Privacy Policy

Refer Privacy Policy for details.

13. Governing Law and Jurisdiction

All the terms mentioned on this page comply with the laws governed in the UK. Use of our site means you consent to fall within the exclusive jurisdiction of the courts of England and Wales to settle any disputes concerning the use of our website.

14. Severance

If any term mentioned on this page is deemed invalid, then another term, with similar intent, discussed here shall supersede it. Other conditions remain valid and enforceable.

15. Third-Party Rights

All the terms mentioned on this page shall only be deemed valid between you and us. The terms and conditions established here do not grant any rights to the third-party individuals and agencies.

16. Third-Party Websites

Our website contains links to several other sites. However, these links are for reference only. We do not control the content on these websites. The liability for any damage caused to you by the use of these sites does not lie with us. It lies with the owners of these sites. You must read the Privacy Statement and the Terms and Conditions of these sites before you start using them.

17. Updating Terms & Conditions

We are entitled to update the Terms and Conditions when necessary. It is vital you visit this page regularly to stay informed about the updates to this page.